Privacy Policy

Introduction

Welcome to Ottawa Pro Movers. Your privacy matters to us, and we are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and share your information when you interact with our website or use our moving services across Ottawa–Gatineau and surrounding areas.

By using our website or services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We collect information to provide a smooth, reliable, and personalized moving experience.

Personal Information

When you request a quote or book a service, we may collect:

• Contact Details: Name, email address, phone number, and mailing address

• Moving Information: Pickup and delivery addresses, inventory details, preferred moving dates, and special instructions

• Payment Information: Billing details and payment method information (securely processed through trusted third-party providers)

• Identification: In certain cases, we may request valid identification to verify bookings or services

Non-Personal Information

We may also collect technical data to improve our website:

• Usage Data: IP address, browser type, pages visited, time spent on pages, and referring websites

• Cookies: Small data files that help enhance your browsing experience and website performance

How We Use Your Information

We use your information to deliver better service and improve your experience, including:

• To schedule, coordinate, and complete your move

• To process quotes, bookings, and payments

• To communicate with you about your move, updates, and service-related notifications

• To send promotional offers (only if you opt in)

• To improve our website, services, and customer experience

• To detect and prevent fraud, security issues, or technical problems

• To comply with legal and regulatory requirements

Sharing Your Information

We respect your privacy and only share your information when necessary:

Service Providers

We may share your information with trusted partners who help us operate our business, such as:

• Payment processors

• Moving crews or subcontractors

• IT and website support providers

These partners are required to keep your information confidential.

Legal Requirements

We may disclose your information if required by law or in response to valid legal requests.

Business Transfers

If Ottawa Pro Movers is involved in a merger, sale, or acquisition, your information may be transferred as part of that process.

With Your Consent

We may share your information for other purposes only when you give explicit permission.

Data Security

We take your data security seriously.

We use appropriate physical, technical, and administrative safeguards to protect your personal information from unauthorized access, misuse, or disclosure.

However, please note that no method of transmission over the internet is completely secure.

Your Privacy Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you

• Request corrections to inaccurate or incomplete data

• Request deletion of your personal information

• Object to or restrict how your data is processed

• Request a copy of your data (data portability)

• Withdraw your consent at any time

To exercise any of these rights, please contact us using the details below.

Cookies Policy

Our website uses cookies to improve functionality and user experience.

You can choose to disable cookies through your browser settings, but this may affect how certain features of the website function.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

Any updates will be posted on this page with a revised “Last Updated” date. We encourage you to review this page periodically.

Last Updated

May 12, 2026

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Ottawa Pro Movers
📧 Email: [email protected]